The maximum tolerance rate for Amazon’s late shipment is above 4%. Your customer receiving their item late is sure to leave you negative feedback, A-to-Z Guarantee claim, or Credit Chargebacks which eventually will result in your Amazon account suspension.
Late Shipments will eventually result in High ODR. High ODR is one of the metrics Amazon uses to calculate Seller’s customer service standards. This is also the quickest way to lose your Prima Badge if your ASINs were eligible for it.
While for a seller it may be a time-consuming task to deal with which will require extensive research, Amazon Appellate will find you solutions within 48 hours.
We understand that you as a seller cannot invest weeks into solving these issues. Which is why, we are proud to serve you at times like these and get you up and running within 48-72 hours!